Refund and Returns Policy

Introduction

This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased from https://www.galero.store. By making a purchase, you agree to comply with this policy.

Return Eligibility

Timeframe

Items must be returned within 30 days of the delivery date. Returns outside this period will not be accepted.

Condition Requirements

Products must be unused, in original packaging, and include all tags and accessories. Items showing signs of wear, damage, or missing components are ineligible for return.

Return Process

Initiating a Return

To initiate a return, contact our customer service team at [email protected] or +1 (773) 869-9847. Provide your order number and reason for return. We will guide you through the return procedure.

Shipping Responsibilities

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped). We recommend using a trackable shipping method and retaining proof of postage.

Refunds

Processing Time

Refunds are processed within 10 business days after we receive and inspect the returned item. The refund will be issued to the original payment method.

Deductions

Original shipping fees are non-refundable. For returns not due to our error, return shipping costs are deducted from the refund amount.

Exchanges

Exchanges are subject to product availability. To request an exchange, follow the return process and specify the desired replacement item. If unavailable, a refund will be issued instead.

Non-Returnable Items

The following items are final sale and cannot be returned:

• Personalized or custom-made products
• Gift cards
• Items marked as final sale at purchase

Damaged or Defective Items

If you receive a damaged or defective item, contact us within 7 days of delivery at [email protected] or +1 (773) 869-9847. Provide photos and a description of the issue. We will arrange a replacement or refund at no additional cost.

Contact Information

For questions about this policy, contact us:

• Email: [email protected]
• Phone: +1 (773) 869-9847
• Address: 1677 Northeast 23rd Court, Chicago, Illinois 60687, United States

Policy Updates

We reserve the right to modify this policy at any time. Changes will be effective upon posting to https://www.galero.store. Continued use of our services constitutes acceptance of updated terms.